What information do we collect and why?
Some necessary information is collected to improve your service quality and ensure secure transactions.
Personal Identity Information
Your name, date of birth, mobile number, and email address are collected during account registration. This information is used to verify your identity and maintain account security. It is also required for age verification in accordance with applicable laws in Bangladesh. If any suspicious activity is detected, the relevant information may be used for verification purposes. Your personal information is never sold or rented to third parties.
Financial & Transaction Data
Payment information necessary for deposit and withdrawal processes is collected; however, full bank account or card numbers are never stored on our servers. Transaction history is used solely for account verification and dispute resolution. All financial data is kept on secured servers in an encrypted state. If third-party payment processors are used, their own privacy policies will apply. An automated monitoring system remains active to prevent suspicious financial activity.
Device & Browsing Data
Your device type, operating system, browser version, and IP address are automatically logged. This information is used for platform security monitoring and resolving technical issues. When accessing from a mobile device, session information is retained for secure login verification. Cookie and session data are used to make your browsing experience smoother and faster. You always have the option to manage cookies from your browser settings.
Gaming Activity Data
Your game history, bet amounts, win/loss records, and session times are stored. This information is used to implement responsible gaming policies — specifically to identify excessive gaming. Gaming logs may be used as evidence in the event of disputes or complaints. Your gaming patterns are analyzed to provide a better experience. This information is not shared with any advertising organizations.
What rights do you have regarding data protection?
We believe you are the owner of your data — which is why a number of important rights are reserved for you.
Right to Access Data
You may request details of the information we hold about you at any time. This request can be made through the support team, and a response will be provided within the designated timeframe. A verification step must be followed to ensure the accuracy of the information.
Right to Data Correction
If your account contains incorrect or outdated information, you may request a correction. The support team will update the information upon receiving valid proof. In some cases, verification documents may be required, but the process is kept simple and quick.
Right to Data Deletion
After closing your account, you may request that your personal data be deleted. However, some data may need to be retained for a specified period due to legal obligations. To learn more about this, FAQ View page.
Data Sharing & Third Parties
Joya9 com bd never sells your personal information to third parties for commercial purposes. However, technical service providers (such as payment processors or security software suppliers) may receive the minimum necessary information. These partners operate under strict confidentiality agreements and are not permitted to misuse the data. Information may be provided in response to lawful requests from legal authorities in Bangladesh. For any questions regarding this, please contact our support team.